100% Satisfaction Guaranteed
We personally guarantee that all the items we sell will meet with your personal satisfaction. If for any reason you are not fully satisfied with your purchase, please call us to receive a Return Merchandise Authorization number (RMA).
If for any reason you are not satisfied with your purchase, you may return the item to us within 30 days. An RMA number may be requested by emailing us at firstname.lastname@example.org or by phone at (407) 447-7637. You will be provided with an RMA number and instructions for sending the product(s) back to us. Please have your invoice number available. Please note the following:
- Mud Hole Custom Tackle reserves the right to charge a 10% restocking fee on all returns.
- To obtain the RMA number, please provide us with the invoice number and reason for the return.
- Once you receive a return authorization you may return unused items along with all accessories within 30 days for an exchange or refund. All items must be returned in original packaging and in re-sellable condition.
- Mud Hole Custom Tackle will not accept returned merchandise without a return authorization (RMA) number. This number must be posted in a conspicuous place on the outside of the package.
- Merchandise must include a copy of your invoice or packing slip. Defective merchandise should be returned directly to the manufacturer under their return policy.
- Shipping and handling is non-refundable.
- Please allow up to 2 weeks for credit for returned items.
- Shipping for returned merchandise must be prepaid by the customer
- Books, videos and software sales are final.
- Special orders may not be returned.
- Gift Certificates are non-refundable.
If the package was damaged in shipping refuse shipment or make sure the driver notes the damage on the delivery ticket. Save all original damaged packaging material and merchandise for the carrier to inspect.
If you have any questions regarding warranty return procedures, please visit our warranty information page.